Shipping
We endeavour to ship all orders within 48 business hours. Customers will be notified when their order has been dispatched.
Online Gown Purchase
Gowns purchased online require six months for construction. There are no exceptions to lengthen or shorten the process. When ordering your gown please ensure you allow enough time for the construction of your and shipping. For Domestic orders shipping takes 5-10 business days. For international orders please allow 21 business days for shipping.
Customers are responsible for all costs associated with duties, taxes or customs where applicable. Customers are also responsible for fees associated with orders delivered to a wrong address so please be mindful when entering delivery information and ensure this information is accurate.
Domestic
For domestic shipping we use Australia Post. Standard delivery option is AUD$10 and AUD$15 for Express.
For all gown orders we ship with DHL Couriers. Postage for gowns incur a flat rate of AUD$200 with expected delivery time of 1-2 days.
ONE DAY also offers a pick-up option from our South Melbourne Boutique at no cost.
International
ONE DAY ship with DHL Couriers for all international orders. All orders excluding gowns are charged a flat shipping rate of $35. All gown orders incur a shipping fee of $250.
All products in USD include taxes.
We take no responsibility for incorrect shipping details. If incorrect details have been submitted we suggest that you contact us immediately via orders@loveoneday.com.au
Delivery address cannot be changed or cancelled once order(s) has been dispatched.
In store pick up
In store pick up is available Monday to Friday, 9am to 5pm.
Returns & Exchange
Please note, no returns or exchanges are available for items purchased on sale, or at a discounted price, these sales are final.
One Day Bridal takes exceptional pride in the quality of our services and products. Should you receive a faulty or damaged product please email orders@loveoneday.com.au with images and a detailed description of the fault. From here we will assess the course of action.
Please note the following items are unable to be returned or exchanged as they are made to order. Lorinska Veil, One Day Gown and Chosen Gowns.
How To Return / Exchange an item:
- Within 48 hours of receiving your item please notify us of your intent to return / exchange at orders@loveoneday.com.au. Items must be returned within 30 days of purchase.
- Fill out the returns / exchange form. This is included in your order.
- Item(s) are sent back to ONE DAY at the customer’s cost using a traceable shipping method.
- All items are assessed at ONE DAY to ensure our returns standards are met prior to sending out an exchange and or issuing a refund.
We do not refund the shipping cost on any returned or exchanged order; only the cost of the actual items returned will be refunded.
Please note the following items are unable to be returned or exchanged as they are made to order. Lorinska Veil, ONE DAY GOWN, CHOSEN GOWNS.
We endeavour to process all returns and faulty items upon arrival, during busy times this can take up to a maximum of 10 working days.
Change of Mind
ONE DAY BRIDAL offers refunds and exchanges for products purchased online if you have a change of mind. This excludes made to order pieces (One Day Gowns, Chosen Gowns, Lorinska Veil).
Terms & Conditions
This website is operated by One Day Bridal PTY LTD (ABN 6015955678). All orders and purchases made through this website are subject to the Terms and Conditions outlined below. Please read them carefully. By using onedaybridal.com.au or loveoneday.com (“this Website”), you agree to be bound by the terms of use outlined below and also to the provisions of our Privacy Policy. These Terms and Conditions are subject to change at the discretion of ONE DAY BRIDAL.
Privacy Policy
By using this Website, you consent to the processing of information as described in our Privacy Policy and warrant that all data provided by you is accurate.
Order Acceptance
Your electronic receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ONE DAY BRIDAL reserves the right to decline your order for any reason after the order receipt has been sent. ONE DAY BRIDAL will be in contact with the details you have provided if your order is unable to be filled.
Payment & Ordering
We offer the following payment options: Visa and MasterCard, American Express and PayPal. Payment will be debited upon completion of order through our secure payment gateway, eWay.
All payments must be received in full prior to dispatch. If your payment is not received or if your payment is declined by your bank or by your credit card issuer, we cannot guarantee that we will hold the product for you despite the placement of your order.
Prices of Products
Prices are current at time of display but are subject to change without notice.
All products in USD include taxes.
Made to order gowns and veils
Due to the made to order nature of all gowns and selected veils we are unable to cancel or process exchanges or refunds after the order has been placed.
Returns and Exchanges
ONE DAY does accept returns on most online orders within 14 days of the delivery date (unless faulty). All standard, non-custom made orders can be returned for a full refund, store credit, or an exchange.
Please note, no returns or exchanges are available for items purchased on sale, or at a discounted price, these sales are final.
ONE DAY BRIDAL takes exceptional pride in the quality of our services and products. Should you receive a faulty or damaged product please email orders@loveoneday.com.au with a images and a detailed description of the fault. From here we will assess whether an exchange or refund will be issued.
We endeavour to process all returns upon arrival, during busy times this can take up to a maximum of 10 working days.
Please note the following items are unable to be returned or exchanged as they are made to order. Lorinska Veil, ONE DAY GOWN, CHOSEN GOWNS.
Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. Return postage costs are the customer’s responsibility.
Change of Mind
One Day Bridal offers refunds and exchanges for most products purchased online if you have a change of mind. This excludes all made to order pieces including One Day Gowns, Chosen Gowns and the Lorinska Veil.
