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KYHA | Chosen By KYHA | Melbourne & Sydney
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onedaypay

onedayPAY is a simple payment plan to help you get closer to your dream gown. Split the purchase of your gown into 4 or 6 interest-free monthly instalments.

How to purchase your gown using onedayPAY:

Find your dream gown and add it to your cart

1. Select onedayPAY as your preferred payment method

2. Pay over 4 or 6 interest-free monthly instalments. The first payment is taken when your order is placed

3. The remaining payments are automatically taken monthly as we create your gown (4 or 6 months, depending on the gown purchased)

4. When your final payment has been received, our team will be in touch to arrange pick-up or delivery of your gown

Does someone special want to contribute to your dream gown? You can personally invite them to contribute using onedayPAY.

You can track your payment progress at any time by logging into your One Day online account.

For any onedayPAY queries please contact customerservice@loveoneday or call +61 3 8103 5046.

onedayPAY terms & conditions apply. Charges may apply for late payments.

FREQUENTLY ASKED QUESTIONS

CHRISTMAS DELIVERY CUT- OFF TIMES

Australia (standard shipping)

Friday 11th December

Rest of world (standard shipping)

New Zealand: Friday 27 November 2020

USA, Canada, UK, Europe: Monday 16 November 2020

Asia: Monday 23 November 2020

Australia (express shipping)

Friday 18th December

Rest of world (express shipping)

New Zealand: Thursday 3rd December 2020

USA, Canada, UK, Europe: Friday 27 November 2020

Most of Asia: Friday 27 November 2020

Australia (DHL - gowns only)

Friday December 18th

Rest of world (DHL - gowns only)

Tuesday December 8th

1. Why did you choose to change your name?

KYHA, the first name of Founder & Creative Director, Kyha Scott, epitomises our mission: to challenge convention.

Whilst our modern aesthetic and design philosophy remain the same, our new name allows KYHA to extend our collections beyond wedding gowns, further blurring the lines between bridal and fashion.

2. What if I am purchasing a One Day gown?

If you are currently purchasing a One Day gown, we will be in touch shortly to discuss which label you would prefer for the gown to be completed with or you can email us at customerservice@loveoneday.com.au

3. Where are your KYHA flagship stores?

South Melbourne, Melbourne, and Surry Hills, Sydney.

Visit our contact page to find out more HERE.

We additionally have to two stockists of KYHA designs

Sphere Collective, Queensland can we link to the stockist page here

The Loft, Hong Kong and here

For our Chosen by KYHA stockists globally, click HERE.

KYHA

KYHA collection pieces are made to fit and typically require 6 months to carefully create for weddings and red carpet events.

These pieces are developed over a series of appointments whereby your personal measurements, preferences and timeline is taken into consideration.

KYHAs production team will personally work to bring your individual piece to life.

Chosen by KYHA

Chosen by KYHA is KYHAs made to size range.

Available globally, the labels collections typically require 4 to 6 months to be created, if they are not categorised as Available to Ship.

Chosen by KYHA pieces are made to your closest size or are available to purchase in split sizes.

If you purchase your Chosen by KYHA gown in a KYHA boutique, we host collection appointments in our studios. If you purchase your gown online or live internationally your gown is delivered directly to you via courier.

All Chosen by KYHA gowns typically require small to moderate alterations after creation to fit perfectly to your individual curvatures and shape.

Our KYHA flagship boutique is based at 2 Hotham Street, South Melbourne. Our Sydney flagship boutique is opening early November 2020. Book a consultation with an expert stylist HERE.

Alternatively, we have over 30+ global stockists that stock a range of our KYHA and Chosen By KYHA gowns. Find your closest stockist HERE.

Still cant find a location near you? Book a consultation with our online stylist HERE.

Booking a one hour consultation with our expert bridal stylists is easy and can be done online HERE.

Start your journey with one of our global stockists HERE.

Our Melbourne and Sydney boutiques charge a $50 consultation fee. This fee assures that our bridal stylists time is assigned to your incredibly special consultation. The fee is redeemable with a gown purchase.

Online consultations and phone calls are complementary and do not incur any charges.

Yes, our Chosen By KYHA gowns are continually travelling and being shown around the world. Find our weekly trunk show schedule HERE.

Our Chosen by KYHA gowns take 4 months to be created and our KYHA gowns and pieces take 6-9 months to be created. As a result, we recommend looking over our website and instagram for inspiration and booking into our boutiques as soon as possible to allow ample time for your gown to be lovingly created before your wedding. We can work with rush time frames depending on availability and rush fees often apply.

Limited gowns are available online, to see our full breadth of gowns book an in studio consultation or email enquiries@kyhastudios.com for more photos of your favourites.

Our Chosen by KYHA gowns and pieces take 4 months to be created and our KYHA gowns and pieces take 6-9 months to be created. We can work with rush time frames depending on stock availability and rush fees often apply.

Need a gown quicker than 4 months?

Check available for shipment availability.

Need to know what the rush fees would be?

Use the Rush fee calculator located on each gown page to see whether a rush fee will apply to your purchase.

What does available to ship now mean?

If a gown is available to ship that suggests we have a gown created in your size ready to purchase and shipment. Please allow 5 business days for your gown to be quality assessed before being dispatched. Additionally allow 4-10 business days for your gown to be delivered to you by tracked post.

Made to order gowns are created specifically for you and generally take 4-9 months to create depending on the style.

Chosen By KYHA gowns are typically made in one standard size, however, in some cases, gowns can be made to order for customers in a split size customisation should this be required.

What is split size?

KYHA gowns and pieces are made to your specific measurements and standard sizing does not apply.

We do not do alterations in house for Chosen By KYHA gowns, however we can recommend a number of alterations specialists we love in Melbourne, Sydney and Brisbane, see our alterations specialist tab next.

KYHA gowns are made to measure and the experience includes fittings and alterations in house.

Within Australia we have two trusted alterations partners:

Dressmaking and Such

P - 0433126035

www.dressmakingandsuch.com

My Perfect Fit

P - 0420566136

http://myperfectfit.com.au/

Chosen by KYHA Gowns & Pieces

Many of our Chosen by KYHA gowns have the option of extending the hem or train by a set amount should you require this customisation. Additionally, some gowns are offered in multiple colours and with varying liners to add an element of personalisation to your gown. In some cases, we offer our brides a bespoke or customised gown that is not suggested online, for specific requests email enquiries@kyhastudios.com

KYHA Gowns & Pieces

The One Day bridal experience includes a made to measure experience whereby small elements of customisation are often possible.

In some cases, we can create our brides a bespoke or customised gown that is not suggested online, for specific requests email enquiries@kyhastudios.com

We recommend trying on your gown after a shower to avoid contact with moisturiser, deodorant or makeup. If applicable, removing fake tan through exfoliation is also advisable. Additionally, we recommend trying on your gown on clean, carpeted or tiled flooring.

Want to speak to a stylist while unboxing your gown? Book an online call with a stylist here

Founded in 2011, KYHA prides itself on delivering an incredible experience for all our brides and guests from the first interaction to the aisle. Our dedicated quality assurance team rigorously checks each and every product that leaves KYHA to ensure our high standards of quality are continually met.

Each week KYHA delivers gowns to 30 global stockists, as well as global brides seamlessly. In the unlikely event your product does have a fault, KYHA is happy to arrange return postage, as well as a repair or replacement.

Before your wedding, we recommend storing your gown bag in a cool, clean and dry environment.

After your wedding, we recommend dry cleaning your gown with a dry cleaner who specialises in wedding gowns specifically. Within Victoria, Australia, we recommend Syndals Dry cleaning. If possible, we recommend purchasing a gown box to store your gown in. Ensure your gown box is then stored in a cool, dry and clean environment.

Syndals Bridal Dry Cleaning

P - (03) 9824 6940

https://www.syndalsdrycleaners.com/

Yes, we ship globally from our KYHA studios site and all orders shipped with standard shipping are shipped complimentary.

Global duties and taxes are included in the prices displayed and are covered by KYHA inclusively.

How are my items shipped?

We endeavour to ship all orders within 2 business days of receiving the order. Customers will be notified when their order has been dispatched. Standard shipping is complimentary.

USA, CANADA, CENTRAL AMERICA & SOUTH AMERICA

All orders are shipped with DHL.

Standard | 5 -7 business days from dispatch | Free
Express | Express DHL 5 -7 business days|  $45 USD
Gown orders | Express DHL 3-7 business days | Free

Global duties and taxes are included in the prices displayed and are covered by KYHA Studios inclusively.

AUSTRALIA, NEW ZEALAND & GLOBAL

Australian orders are posted with Australia post. NZ and global orders are shipped with DHL.

Pick up in store | Melbourne only | Free
Standard | 5 -7 business days from dispatch | Free
Express | 2- 4 business days from dispatch | $25 AUD 
Gown orders | express DHL 3-7 business days | Free

Please note Australia post operates between all capital cities (except darwin and in perth cbd only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the express post network, australia post use the fastest possible transport links, but your parcel will not be covered by their next day guarantee and can take up to 5 days to be delivered.

We take no responsibility for incorrect shipping details. If incorrect details have been submitted we suggest that you contact us immediately via orders@kyhastudios.com

Delivery address cannot be changed or cancelled once and order has been dispatched.

Taxes & Duties

Global duties and taxes are included in the prices displayed and are covered by KYHA inclusively.

Incorrect address & change of address

We take no responsibility for incorrect shipping details. If incorrect details have been submitted email orders@kyhastudios.com to see what can be done.

Delivery address cannot be changed or cancelled once and order has been dispatched.

Global duties and taxes are included in the prices displayed and are covered by KYHA inclusively. It is the customers responsibility to ensure that they provide DHL and customs with any request details to ensure their order is delivered in full.

We take no responsibility for incorrect shipping details. If incorrect details have been submitted we suggest that you contact us immediately via orders@loveoneday.com.au

Delivery address cannot be changed or cancelled once and order has been dispatched.

You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.

Our sizes are unique to our brand and are based on a brides bust, waist and hip measurements in centimetres. You can find our size and measuring guide on our gown pages, simply click Find my size.

Before purchasing, we recommend carefully taking your measurements.Should your measurements fall into differing size brackets, we do offer a split sizing customisation as an option for many of our gowns. This customisation is an additional fee, however this change ensures that your gown is created closer to your unique measurements.

Still unsure of your measurements? Speak to a stylist HERE.

Watch our 'Measuring yourself at home' video HERE

We recommend measuring yourself with a soft measuring tape in centimetres.

For your bust:

Wrap the measuring tape around your chest lining the tape up so that it meets across your nipples or the centre of your breast.

For your waist:

Wrap the measuring tape around the smallest part of your waist, typically around your lowest rib.

For your hips:

Wrap the measuring tape around the widest part of your hips, typically at the top of the buttocks.

See video here for further instructions. Still unsure of your measurements? Speak to an online bridal stylist here

In the event that your bust, waist and hip measurements should fall into differing size brackets, we do offer split sizing as customisation option for many of our gowns.

Split sizing fees do apply, and the split size and measurements need to be specified before placing the gown in your bag online or before purchasing your gown in studio.

The measurements that you provide at the time of initial purchase are the measurements that will be taken into account when your gown is put into production and is made.

Changes to these measurements cannot be made should your measurements change after the point of purchase, so we advise our brides to take their time when measuring themselves and seek advice from our expert bridal stylists here if you are unsure.

Your gown is made in the size or split size that was initially indicated to one day bridal at the time of purchase and cannot be changed thereafter. Whilst we are happy to offer advice where applicable, all alterations and changes to gowns will need to be arranged and orchestrated at the expense of the bride.

With Chosen by KYHA gowns, our standard sizes and split sizes are designed to be accurate to measurement brackets, however it is important to note that these brackets do not equate to each curvature and beautifully unique proportion of your body.

In almost all cases, industry wide, gowns will need alterations after completion to ensure your gown is perfect for you. We strongly urge our brides to arrange to have alterations upon receiving their gown and to budget for this within their gown process.

If you are curious if you are a standard size or if you require split sizing, speak to our online stylist HERE.

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