When should you start looking for your wedding dress?

The best time to start looking for your wedding gown is twelve to eighteen months from your wedding.

When is the perfect time to buy?

We suggest booking your gown at least six months from your wedding date.

Can you do rush orders?

On occasions we are able to accomodate rush orders. If your wedding is under four months away and you would like to order our gown, please contact us before purchasing.

What sizes do your dresses come in?

All One Day and CHOSEN gowns are available in an extended size range.

What if I am in between sizes?

If you are in between sizes it is best to choose the size each measurement fits into. You can then have the gown altered if needed.

Will I need alterations?

All standard size gowns will require alterations. This could be from minor: hem, handloop, bustle to major alterations: reconstructing bodice, take in at SS, take in through CB etc. Major alterations will also be determined by the bride depending on how many amendments they wish to make to the gown visually.

What does a (Chosen) fitting involve and how much does it cost?

Our alteration cost is $120 per hour. We advise brides to budget $1000 and that we cannot specify a number of hours alterations could take as this can only be determined by the dressmaker once everything is pinned and agreed on by the bride to alter/change. An alteration appointment involves working closely with the dressmaker and client co-ordinator to get the fit of a standard size gown as close as possible to the body. Our client co-ordinator will advise on veils, jewellery, undergarments, how to store gown, recommended dry cleaner. The appointment is between 45-60 minutes long and requires decided wedding shoes.

How do I decide what size to order?

Please refer to our size chart.

Do I need to make an appointment to view your gowns?

If you would like to try gowns from our CHOSEN or ONE DAY ranges you will need to make an appointment for a private consultation.

What is the price range of your gowns?

We have a few different process to choose from which all fall into different price ranges. Our ready to wear range, CHOSEN are made to a standard Australian dress size and are priced between $3,000 – $7,000. If you wanted a customised experience, we offer our ONE DAY made to measure service with 2-4 fittings to ensure your gown fits you perfectly. You will be able to customise your gown to suit your style, this may involve adding sleeves, changing fabric or changing neck/backlines. These gowns range from $7,000 – $10,000. We also offer a Bespoke design service, where you will work closely with Kyha & her design team to create & design a one of a kind wedding gown. We source all fabrics for you and create a truly unique dress made especially for you. This service starts at $10,000.

How long does it take to make a dress?

A Chosen gown will be completed 6 weeks prior to the wedding date if it isn’t a rush order. It is at this stage where alterations will commence. We allow 4 weeks for the alterations to be completed having the final pick up to be 2 weeks prior to the wedding date.

Where are your gowns made?

Elements of the process are completed all over the world including fabrics from France, Italy and Japan. We also works closely with India to produce Bespoke Designed beaded fabrics. Every gown design is developed in Melbourne, Australia by Founder and Creative Designer Kyha. Thoughtfully designed and carefully placed within the collection, each gown moves through an extensive design and development process. Our team have worked to develop trustworthy relationships with all their suppliers to ensure each garment and all products are made ethically and to the highest quality. All garments are hand finished and quality checked in our South Melbourne studio.

How do I clean my gown?

After the wedding we will recommend a specialist bridal dry cleaner (Syndals) and provide a 50% off voucher. We advise to not clean anything yourself as water and products can leave watermarks and damages to the gown if not cleaned correctly. There is a care label in each gown that states our recommendation of how the gown is to be cleaned.

I don’t live in Australia, where can I try your gowns?

Our ready to wear brand CHOSEN is stocked at a number of boutiques internationally. You can find a full list of stockists here. ONE DAY BRIDAL is available exclusively at our South Melbourne boutique. We have a small range of ONE DAY gowns available at The Loft, Hong Kong.

Shipping

We endeavour to ship all orders within 48 business hours. Customers will be notified when their order has been dispatched.

AUSTRALIA + NEW ZEALAND

Pick up in store | Melbourne Only | Free

Standard | 5 -7 business days from dispatch | $15 or Complimentary on order over $200 Aud

Express | 2 – 4 business days from dispatch | $25

Gown orders | Express DHL 3-7 business days | Complimentary

We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.

*Please note Express Australia Post operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, Australia Post use the fastest possible transport links, but it won’t be covered by their Next Day Guarantee and can take up to 5 days to be delivered.

INTERNATIONAL

Product orders | Express 5 -7 business days| $45 or Complimentary for orders over $200 USD

Gown orders | Express DHL 3-7 business days | Complimentary

We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.

All gowns purchased in USD are inclusive of Duties and Taxes.

WE TAKE NO RESPONSIBILITY FOR INCORRECT SHIPPING DETAILS. IF INCORRECT DETAILS HAVE BEEN SUBMITTED WE SUGGEST THAT YOU CONTACT US IMMEDIATELY VIA ORDERS@LOVEONEDAY.COM.AU
DELIVERY ADDRESS CANNOT BE CHANGED OR CANCELLED ONCE ORDER(S) HAS BEEN DISPATCHED.

ORDER TRACKING

You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.

Returns & Exchange

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

*Please note, items purchased on sale are unable to be returned or exchanged. Sale purchases are final.

Please note the following conditions, item(s) must be returned:

• Within 30 days of purchase;
• Unworn and unused with the original tags still attached.
• In the original packaging which must be in the original condition.
• In the event of a manufacturing fault, return postage will be paid by ONE DAY BRIDAL. However, in the event of a change of mind, you will be liable for any additional postage to return your item.

For all online GOWN sales please note:

• Gowns purchased on backorder or preorder cannot be returned on exchanged. Only gowns available and in stock can be returned or exchanged.
• Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed.
• Any tags must remain in place.
• We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe.
  Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup.
• Additionally, please try on your gown on clean, carpeted or tiled flooring.
• All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.
• In the event of a manufacturing fault, return postage will be paid by ONE DAY BRIDAL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

HOW TO RETURN / EXCHANGE AN ITEM:

1. Within 48 hours of receiving your item please notify us of your intent to return / exchange at orders@loveoneday.com.au

2. Fill out the returns / exchange form. This is included in your order

3. Return your item(s) to the address below.

One Day Bridal HQ
Attn: Returns
407 City Road
South Melbourne
Victoria 3205
Australia

4. All items will undergo quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.

7. Please allow 7 business days for your return / exchange request to be processed.

IMPORTANT INFORMATION

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.

Terms & Conditions

This website is operated by One Day Bridal PTY LTD (ABN 6015955678). All orders and purchases made through this website are subject to the Terms and Conditions outlined below. Please read them carefully. By using onedaybridal.com.au or loveoneday.com (“this Website”), you agree to be bound by the terms of use outlined below and also to the provisions of our Privacy Policy. These Terms and Conditions are subject to change at the discretion of ONE DAY BRIDAL.

Privacy Policy

By using this Website, you consent to the processing of information as described in our Privacy Policy and warrant that all data provided by you is accurate.

Order Acceptance

Your electronic receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ONE DAY BRIDAL reserves the right to decline your order for any reason after the order receipt has been sent. ONE DAY BRIDAL will be in contact with the details you have provided if your order is unable to be filled.

Payment & Ordering

We offer the following payment options: Visa and MasterCard and PayPal. Payment will be debited upon completion of order through our secure payment gateway, eWay.

All payments must be received in full prior to dispatch. If your payment is not received or if your payment is declined by your bank or by your credit card issuer, we cannot guarantee that we will hold the product for you despite the placement of your order.

Prices of Products

Prices are current at time of display but are subject to change without notice.

Returns and Exchanges

Please note the following conditions, item(s) must be returned:

• Within 30 days of purchase;
• Unworn and unused with the original tags still attached.
• In the original packaging which must be in the original condition.

For all GOWN sales please note:

• Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed.
• Any tags must remain in place.
• We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe.
  Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup.
• Additionally, please try on your gown on clean, carpeted or tiled flooring.
• All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.
• In the event of a manufacturing fault, return postage will be paid by ONE DAY BRIDAL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.