We endeavour to ship all orders within 48 business hours. Customers will be notified when their order has been dispatched.
We ship domestically with Australia Post and offer free express shipping for all orders over $150.
Alternatively we have flat rates for standard shipping $10, and Express Shipping $20.
For Domestic orders shipping takes 5-10 business days.
We take no responsibility for incorrect shipping details. If incorrect details have been submitted we suggest that you contact us immediately via firstname.lastname@example.org
Delivery address cannot be changed or cancelled once order(s) has been dispatched.
Returns & Exchange
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
HOW TO RETURN / EXCHANGE AN ITEM:
1. Within 48 hours of receiving your item please notify us of your intent to return / exchange at email@example.com
2. Fill out the returns / exchange form. This is included in your order
3. Attach provided return shipping label to your packaged items
4. All items are assessed at ONE DAY to ensure our returns standards are met prior to sending out an exchange and or issuing a refund.
We do not refund the shipping cost on any returned or exchanged order; only the cost of the actual items returned will be refunded.
Please allow 7 business days for your return / exchange request to be processed.
Terms & Conditions
Your electronic receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ONE DAY BRIDAL reserves the right to decline your order for any reason after the order receipt has been sent. ONE DAY BRIDAL will be in contact with the details you have provided if your order is unable to be filled.
Payment & Ordering
We offer the following payment options: Visa and MasterCard and PayPal. Payment will be debited upon completion of order through our secure payment gateway, eWay.
All payments must be received in full prior to dispatch. If your payment is not received or if your payment is declined by your bank or by your credit card issuer, we cannot guarantee that we will hold the product for you despite the placement of your order.
Prices of Products
Prices are current at time of display but are subject to change without notice.
Made to order gowns and veils
Due to the made to order nature of all gowns and selected veils we are unable to cancel or process exchanges or refunds after the order has been placed.
Returns and Exchanges
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note, no returns or exchanges are available for items purchased on sale, or at a discounted price, these sales are final.
ONE DAY BRIDAL takes exceptional pride in the quality of our services and products. Should you receive a faulty or damaged product please email firstname.lastname@example.org with a images and a detailed description of the fault. From here we will assess whether an exchange or refund will be issued.
We endeavour to process all returns upon arrival, during busy times this can take up to a maximum of 10 working days.